Help
Frequently Asked Questions
Answers to the questions we hear most from our customers and partners. Can’t find what you’re looking for? Contact us and we’ll help you directly.
General
What is YallaOrder?
YallaOrder lets your customers order and pay instantly using QR codes or NFC, and gives your team a built-in POS to receive and manage those orders on a tablet or mobile device. No app downloads for your customers. No specialist hardware for you. It works for restaurants, hotels, events, retail, parking, and more.
Do I need to download an app?
No apps required! Customers simply scan a QR code or tap an NFC point with their phone to order and pay instantly.
Who can use YallaOrder?
Any business that serves customers — restaurants, cafés, hotels, arenas, festivals, retail stores, parking operators, grocery shops, and more.
Is YallaOrder available in my country?
Our published pricing currently applies to the UAE, Saudi Arabia and Europe, and we are expanding. Contact us to check availability in your region.
Can I set up YallaOrder myself?
Yes. You can create an account, add your products or menu, and generate your QR codes through the online self-service setup.
Does YallaOrder include a POS?
Yes. A basic POS is included, and it can be used on a tablet or a mobile device.
Do I need specialist hardware?
No specialist hardware is required. A compatible tablet or mobile device can be used to run the POS.
For Businesses
How do I get started?
Set yourself up online: create your account, add your products or menu, and generate your QR codes. Your first month is free. If you would prefer a walkthrough, or you need integrations or multiple locations, talk to our team.
Can I customize my menu or offerings?
Yes! You can add your menu, products, images, prices, and update them anytime from your dashboard.
Does YallaOrder integrate with my POS or kitchen system?
We support integrations with many popular POS and kitchen systems. Ask us about your setup — we’re adding new integrations all the time.
How do payments work?
Customers pay directly from their phones using Apple Pay, Google Pay, credit/debit cards, or local gateways. Funds are settled to your account securely.
What about reporting and analytics?
You get real-time dashboards showing orders, payments, and customer trends. Export data anytime.
For Guests & Customers
How do I place an order?
Just scan the QR code or tap the NFC tag at your table, seat, or location. You’ll see the menu or product list, can order and pay in seconds.
Is my payment information safe?
Yes. All payments are processed using secure, PCI-compliant gateways. We never store your card details.
Can I get a receipt?
Yes, you’ll receive a digital receipt instantly after payment.
What if I need help with my order?
There’s always a “Need Help?” button in your order flow, or you can speak to on-site staff. For unresolved issues, contact us and we’ll assist you directly.
Pricing & Support
What does YallaOrder cost?
Pricing depends on your business sector, your transaction volume and your transaction value. Every plan starts with one month free and there is no setup fee. See full pricing for the published rates.
When is the monthly subscription charged?
Restaurants and cafés pay no monthly subscription below 1,000 orders per month. Other sectors pay no monthly subscription below 10,000 transactions per month. Above those levels a monthly fee applies — see full pricing.
What happens after the free month?
The standard transaction pricing begins, and the monthly subscription applies only once your volume reaches the relevant threshold.
Are non-halal products charged?
No. YallaOrder does not charge its transaction fee or commission on non-halal products, including alcoholic beverages and tobacco. Where a basket contains both, our fee is calculated only on the eligible portion.
Are payment-processing fees included?
No. Charges from your payment provider, bank or card network are separate from YallaOrder’s fees and may still apply to every processed payment, including non-halal items.
Is there a setup fee?
No. Standard setup is self-service and carries no setup fee.
Do you offer white-label or enterprise plans?
Yes. White-label, partner and tailored enterprise arrangements are available — talk to our team about multiple outlets, large transaction volumes, POS integrations or custom implementations.
What support do you offer?
All customers get onboarding support, a dedicated account manager, and 24/7 technical assistance via chat and email.
How do I become a Founding Partner?
Apply here for early access, priority onboarding and a direct line into the product roadmap.